Small Details Make a Customer Service Difference
It was just a small thing that most people wouldn’t notice, but it was a detail worth noting in the quest for outstanding service. I’ll try and paint you a verbal picture of the situation. I just came...
View ArticleUnconditional Customer Service – In Good Times and Bad
Imagine if one of your good customers said that times were tough and that they had to cut their next order by 30%. Would you even think of giving them 30% less of your usual best effort? Would you...
View ArticleThe Real Customer Experience through the Eyes of Your Customers
You may have watched the CBS hit TV show “Undercover Boss.” If you aren’t familiar with the show, each week the cameras follow around a corporate executive who goes “undercover” to participate in...
View ArticleCustomer Service and Amazement Opportunities Are Everywhere
Customer service opportunities are everywhere, if you just pay attention. Observation is the key. Look and listen and you will pick up on opportunities to create customer amazement. Here are three...
View ArticleTarget’s Customer Service Debacle Over Popular Designer Missoni
Retail chain Target had an interesting week. They launched a special designer collection from Missoni, who typically sells in upscale boutiques and retail fashion stores. The response was, at a...
View ArticleCustomer-Centric Business Focus Leads to Success
It’s July 4. For our readers in the US, Happy Fourth of July! For the rest of our friends around the world, I hope you are all having an amazing day! The term “customer centric” is becoming the big...
View ArticleCustomer Service Will Fix the U.S. Economy (and a Few Companies, Too!)
The U.S. economy is still sputtering, but fortunately there is a solution that is guaranteed to turn things around. This is not a solution that depends on any political movement, party or candidate....
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